1. Introduction

Welcome to HI FIVE Transport Solutions. These Terms and Conditions ("Terms") govern your use of our transport services, website, and mobile application (collectively, "the Services"). By using our Services, you agree to abide by these Terms. If you do not agree, please do not use our Services.

2. User Accounts

• To access certain features, you may need to create an account.
• You must provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your account credentials.
• We reserve the right to suspend or terminate accounts that violate these Terms.

3. Use of Services

• Our App provides a platform to book and track transport services. We are not responsible for delays, cancellations, or other issues caused by drivers or external factors.
• Users must comply with all applicable laws and regulations when using the Services.
• Any misuse or fraudulent activity will result in account suspension or legal action.

4. Payments and Fees

• Payments are processed through third-party providers. We do not store credit card information.
• No refunds will be issued for completed bookings unless there is a valid dispute.

5. Cancellations and Refunds

• Cancellation policies vary based on the transport provider.
• Late cancellations or no-shows may result in fees or disciplinary procedures.
• Refunds will be processed based on our refund policy and may take up to 60 business days.

6. Liability and Disclaimers

• We are not liable for any direct or indirect damages arising from the use of our Services.
• Transport providers are independent contractors, and we do not control their actions.
• We do not guarantee availability, punctuality, or safety of rides.

7. Privacy Policy

• Your data is collected and used in accordance with our Privacy Policy.
• We do not sell or share your personal information without consent, except as required by law.

8. Termination

• We reserve the right to terminate or suspend accounts that violate these Terms.
• Users may deactivate their accounts at any time.

9. Changes to Terms

• We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the new Terms.

10. Governing Law

• These Terms are governed by the laws of South Africa.
• Any disputes will be resolved in the courts of [Your Jurisdiction].

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at msl@hifivetransports.co.za